Who I Am

Carolyn Sanger

People I work with see me as a problem solver, someone who tackles tasks they can’t or don’t want to do, someone who takes chaos and tames it, imposing order, stability and a sense of relief.

I opened my original organizing business in the Greater Washington, D.C. area in 1985, bringing order to every room in my clients’ homes (including basements and garages!) and helping people alleviate stress, anxiety and sometimes embarrassment by implementing systems for clearing clutter and maintaining friendly, organized life and work spaces.

Beginning in the mid-90s, I changed first my business and then my location, focusing on taming paper clutter and ultimately moving to Tucson, Arizona. Since that time, in addition to helping people with any piles of paper, I’ve also evolved to specialty areas: helping people get organized for income tax preparation and taking on the burden of dealing with medical bills, insurance forms and healthcare reimbursements.

Regardless of the problem we’re tackling, my goal is always to bring compassion and patience to situations in which my clients feel stressed and even hopeless. I love helping people, and Piles of Paper? lets me to combine that basic drive with my organization skills and experience in navigating red tape in ways that make a real difference in people’s lives.

For me, it’s very satisfying to be there for people who feel like they’ve hit a brick wall and be able to say, Here, let me take that off your hands. I love restoring the certainty that important documents can be located in three calm minutes rather than three frantic hours. And I love helping clients reclaim money lost through overpayments, billing errors or claims for reimbursements that they simply don’t have the time to deal with.

Learning the Landscape of Healthcare Billing & Insurance

Though my B.S. is in early childhood education, I began working as a professional organizer 20+ years ago.

While continuing that career, I became involved in healthcare advocacy and worked to create Maryland’s first non-emergency respite facility for mentally ill youth.

I continued in that interest, serving as executive director of the National Alliance for the Mentally Ill (NAMI) of Montgomery County, Maryland and founding a consulting business to help families navigate medical and legal territories.

These pursuits have given me decades of experience in navigating the worlds of healthcare and insurance.

Just as important, they’ve given me understanding and compassion for anyone dealing with the bewildering maze of insurance benefits, billing and claims.